Privacy Policy

Privacy policy
Last Updated: 8 August 2026

Welcome to WaWe Officials, a jewellery and accessories brand operated by SAMVIKS India Pvt Ltd.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit or use waweofficials.com, create an account, place an order, contact us or otherwise interact with our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

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1. Who We Are

WaWe Officials is a brand operated under SAMVIKS India Pvt Ltd.

For website orders and related commercial activities, personal information may be processed by or on behalf of SAMVIKS India Pvt Ltd.

Business Address:
Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

Email: waweofficials@gmail.com

Phone: +91 9288021616

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1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information provided by you

This may include:

• Full name
• Mobile/phone number
• Email address
• Billing address
• Shipping/delivery address
• Account information
• Order details
• Product preferences or information provided during customer support
• Information you provide when contacting us through email, WhatsApp or other available communication channels

Order and transaction information

When you place an order, we may collect information necessary to process and fulfil the order, including:

• Products ordered
• Order number
• Order date and time
• Order value
• Shipping charges, if applicable
• Payment method
• Delivery information
• Order status
• Return, refund or cancellation information

We do not intentionally collect or store complete debit card, credit card or banking credentials on our own servers when payments are processed through third-party payment providers.

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1. Account Information

If you create an account on our website, we may process information such as your:

• Name
• Mobile number
• Email address
• Account credentials
• Order history
• Saved delivery information

If phone-number login or OTP-based authentication is enabled, we may process your mobile number and information necessary to verify your account through the relevant authentication service.

You are responsible for keeping your account information secure and for providing accurate information.

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1. How We Use Your Information

We may use personal information for purposes including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Delivering products
• Providing order tracking information
• Processing returns, refunds and cancellations
• Providing customer support
• Communicating with you about your orders
• Verifying customer information
• Preventing fraud, misuse and unauthorised activity
• Managing COD orders
• Improving our website, products and customer experience
• Maintaining website security
• Complying with applicable legal and regulatory requirements
• Responding to legal requests or disputes where required

We will use personal information only for appropriate and relevant purposes connected with our business and services.

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1. WhatsApp & Customer Support

We may use WhatsApp, email, phone calls or other communication channels to provide customer support and communicate with customers regarding:

• Orders
• Delivery
• Returns
• Refunds
• Product-related queries
• Account-related issues
• Other customer service requests

If you contact us through WhatsApp or another third-party communication platform, that platform may process your information according to its own privacy policy and terms.

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1. Payment Information

Payments may be processed through third-party payment service providers.

When online payment facilities such as Razorpay are enabled on our website, payment processing may be handled by Razorpay or another authorised payment service provider.

Such providers may process payment-related information in accordance with their own privacy policies and terms.

WaWe Officials / SAMVIKS India Pvt Ltd does not intentionally store complete card numbers, CVV numbers, PINs or banking passwords on its own servers.

Payment-related transaction information may be retained where necessary for order processing, accounting, refunds, dispute resolution, fraud prevention and legal or regulatory requirements.

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1. Cash on Delivery

For Cash on Delivery orders, we may process information such as:

• Customer name
• Mobile number
• Delivery address
• Order details
• Order value
• Delivery and order status

This information is used to process and deliver COD orders and to prevent fraudulent or repeated misuse of the COD facility.

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1. Shipping & Delivery Information

To fulfil orders, we may share necessary customer information with shipping companies, courier partners and logistics service providers.

This may include:

• Name
• Phone number
• Delivery address
• Order information
• Tracking information

We share only information reasonably necessary for delivery, tracking, customer support and related logistics activities.

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1. Third-Party Service Providers

We may use third-party service providers to operate and support our website and business.

These may include providers involved in:

• Payment processing
• Shipping and logistics
• Courier services
• Order tracking
• Website hosting
• Security
• Email communication
• OTP or authentication services
• Website functionality and technical services

Third-party providers may process information on our behalf or independently according to their own terms and privacy policies.

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1. Cookies & Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain customer sessions, improve website performance and understand how the website is used.

Cookies may be used for purposes such as:

• Maintaining shopping carts
• Keeping customers logged in
• Remembering preferences
• Improving website functionality
• Security and fraud prevention
• Website performance and analytics, where enabled

Some cookies may be placed by third-party services used by our website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

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1. Analytics & Website Improvement

We may use analytics or similar technologies to understand website performance, visitor behaviour and customer interactions and to improve our website and services.

If analytics services are enabled, information may be processed by the relevant third-party analytics provider according to its applicable privacy policy.

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1. Marketing Communications

At present, WaWe Officials does not routinely use customers’ personal information for promotional marketing communications unless appropriate consent or another lawful basis is available.

In the future, we may introduce promotional communications such as:

• Product launches
• Discounts
• Special offers
• New collections
• Brand updates

Where required, customers will be provided with appropriate options to manage or withdraw marketing communications.

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1. How We Share Information

We do not sell customers’ personal information as a business practice.

We may share necessary information with:

• Payment service providers
• Shipping and courier partners
• Logistics providers
• Website hosting and technical service providers
• OTP/authentication providers
• Customer support service providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where required by applicable law

Information will be shared only where reasonably necessary for the relevant purpose.

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1. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, devices and personal information.

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1. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services
• Maintaining customer accounts
• Processing orders
• Handling returns and refunds
• Accounting and financial records
• Resolving disputes
• Preventing fraud and misuse
• Complying with legal and regulatory obligations

When information is no longer reasonably required, it may be deleted, anonymised or otherwise handled in accordance with applicable requirements.

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1. Customer Rights & Choices

Subject to applicable law, customers may have rights relating to their personal information, including rights to:

• Request information about personal data processed by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise concerns or complaints regarding the processing of personal information

Requests may be made by contacting us using the details provided in this Privacy Policy.

Certain information may need to be retained where required for legal, accounting, security, fraud-prevention or other legitimate purposes.

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1. Withdrawal of Consent

Where processing of personal information is based on consent, you may request withdrawal of that consent by contacting us at:

Email: waweofficials@gmail.com

Phone: +91 9288021616

Withdrawal of consent may affect our ability to provide certain website features or services where that information is necessary for providing the service.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

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1. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

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1. International Orders & Data Transfers

WaWe Officials may accept orders from customers outside India.

Where international orders are processed, necessary information may be shared with payment providers, shipping companies, courier partners and other service providers involved in fulfilling the order.

Such processing may involve the transfer or processing of information in countries outside the customer’s country, subject to applicable laws and the policies of the relevant service providers.

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1. Third-Party Websites & Services

Our website may contain links, integrations or services provided by third parties.

We are not responsible for the privacy practices, security or content of third-party websites or services.

Customers are encouraged to review the privacy policies of third-party services before providing information to them.

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1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology, legal requirements or services.

Any updated version will be published on this page with a revised Last Updated date.

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1. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

WaWe Officials
Operated by: SAMVIKS India Pvt Ltd

Address:
Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

Email: waweofficials@gmail.com

Phone: +91 9288021616

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1. Grievance / Privacy Complaints

For privacy-related questions or complaints, you may contact us using:

Email: waweofficials@gmail.com
Phone: +91 9288021616
Address: Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

Any designated grievance or data-protection contact details will be updated on this page when formally designated.