Terms & Conditions

Last Updated: 8 August 2026

Welcome to WaWe Officials, a jewellery and accessories brand operated by SAMVIKS India Pvt Ltd.

By accessing or using waweofficials.com, creating an account, or purchasing products from our website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

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  1. About WaWe Officials

WaWe Officials is a brand operated under SAMVIKS India Pvt Ltd.

All orders, payments, invoices, refunds and other commercial transactions made through the website may be processed by or on behalf of SAMVIKS India Pvt Ltd.

Business Address:
Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

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  1. Eligibility

You must have the legal capacity to enter into a legally binding transaction under applicable law to purchase products from our website.

By placing an order, you confirm that the information provided by you is accurate and complete.

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  1. Customer Accounts

Customers may be required to create an account to place an order.

You are responsible for providing accurate information and maintaining the security of your account.

You must not use another person’s account or provide false or misleading information.

We reserve the right to suspend or restrict accounts associated with fraudulent activity, misuse of the website, repeated refused COD orders, or violations of these Terms & Conditions.

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  1. Products & Product Information

We make reasonable efforts to display our products, images, colours, dimensions, materials and descriptions as accurately as possible.

However:

  • Actual colours may vary slightly depending on your device or display.
  • Minor variations may occur due to photography, lighting and finishing processes.
  • Product images are for representation and may not always perfectly reflect the actual colour or appearance of a product.

Material and finish information will be mentioned on the relevant product page wherever applicable.

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  1. Jewellery & Anti-Tarnish Disclaimer

Where a product is described as anti-tarnish, this means that the product is designed to have increased resistance to tarnishing under normal and appropriate usage conditions.

Anti-tarnish does not mean permanently tarnish-proof.

Exposure to water, sweat, perfume, deodorants, lotions, cosmetics, chemicals, chlorine, salt water, excessive moisture or improper storage may affect the colour, plating, finish or appearance of jewellery.

Customers are advised to follow the jewellery-care instructions provided by WaWe Officials.

Unless expressly stated otherwise on a product page, we do not provide any lifetime or permanent guarantee against tarnishing, discolouration or changes in finish.

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  1. Product Pricing

Product prices displayed on the website may change from time to time without prior notice.

Applicable taxes, discounts and other charges, where applicable, will be displayed during checkout.

We reserve the right to correct pricing, product description or other information errors.

If an order is placed due to an obvious pricing or information error, we may contact the customer and provide the option to confirm the corrected order or cancel the order.

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  1. Orders

Placing an order constitutes a request to purchase the selected product.

After placing an order, you may receive an order confirmation.

We reserve the right to cancel or decline an order in circumstances including:

  • Product unavailability
  • Incorrect pricing or product information
  • Payment-related issues
  • Incorrect customer information
  • Suspected fraudulent activity
  • Repeated misuse of Cash on Delivery
  • Delivery restrictions
  • Circumstances beyond our reasonable control

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  1. Payment

Available payment methods will be displayed at checkout.

Cash on Delivery (COD) is currently available across India, subject to courier serviceability and applicable restrictions.

Additional online payment methods may be introduced in thPayment Methods
We currently accept Cash on Delivery (COD) for eligible orders across India, subject to courier serviceability and applicable restrictions.

We also offer secure online payments through Razorpay, including supported payment methods such as UPI, debit cards, credit cards, net banking and other payment options made available by Razorpay at checkout.

International customers may be able to use supported international payment methods where available. Payment options may vary depending on the customer’s location and transaction eligibility.

Razorpay’s WooCommerce integration supports UPI, cards, netbanking and other payment methods, and international payments can be enabled subject to Razorpay’s approval/availability.e future.

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  1. Cash on Delivery

For COD orders, payment must be made at the time of delivery.

We reserve the right to restrict or disable COD availability for customers who:

  • Repeatedly refuse or reject COD deliveries;
  • Provide incorrect contact or delivery information;
  • Place suspicious or fraudulent orders; or
  • Otherwise misuse the COD facility.

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  1. Shipping & Delivery

We currently offer Free Shipping where stated at checkout.

Domestic Orders

Delivery is generally expected within approximately 3–10 business days after dispatch, depending on the destination and courier service.

International Orders

International deliveries may generally take approximately 7–21 business days or longer, depending on the destination, courier service and customs clearance.

These timelines are estimates only and are not guaranteed delivery dates.

Delivery may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational issues
  • Customs clearance
  • Incorrect or incomplete address information
  • Other circumstances beyond our reasonable control

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  1. International Orders, Customs & Duties

International orders may be subject to customs duties, import taxes, local taxes, clearance charges or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

WaWe Officials / SAMVIKS India Pvt Ltd is not responsible for delays caused by customs authorities.

International delivery availability may vary depending on the destination.

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  1. Order Cancellation

Customers may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

Repeated cancellation or refusal of COD orders may result in restrictions on future COD purchases.

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  1. Returns & Exchanges

13.1 Return Eligibility

WaWe Officials currently accepts returns only for eligible defective or damaged products, subject to verification.

We do not accept returns simply because:

  • The customer changed their mind;
  • The customer does not like the product;
  • The customer ordered the wrong product;
  • The customer no longer wants the product; or
  • The product has been worn or used.

13.2 Exchange

We currently do not offer a general exchange facility.

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  1. Damaged or Defective Products

If a product arrives damaged, defective or incorrect, the customer must contact WaWe Officials immediately after delivery.

For damage claims, the customer is required to record a continuous unboxing video.

The video should clearly show:

  1. The unopened package;
  2. The shipping label/order details;
  3. The package being opened;
  4. The product and the relevant damage or defect.

The customer should provide the unboxing video and relevant photographs when contacting us.

Claims may be rejected where sufficient evidence of damage at the time of delivery is not available, subject to applicable consumer rights and law.

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  1. Used or Worn Products

Products that have been worn, used, altered or damaged after delivery, or damaged due to improper handling, may not qualify for return.

Where a return is approved, the product should be returned in its original condition and packaging, wherever applicable.

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  1. Refunds

If a return is approved, any applicable refund will be processed according to our Refund & Return Policy and the applicable payment method.

For COD orders, approved refunds will be processed through the refund method communicated by WaWe Officials.

Refund processing times may vary depending on the relevant banking or payment channel.

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  1. Jewellery Care

Customers are responsible for taking reasonable care of their jewellery.

To help preserve the finish and appearance of jewellery, we recommend avoiding unnecessary exposure to:

  • Water
  • Perfume
  • Deodorants
  • Cosmetics
  • Sweat
  • Chemicals
  • Chlorine
  • Salt water
  • Excessive moisture

Jewellery should be stored in a clean and dry environment when not being worn.

Normal wear, scratches, discolouration or tarnishing caused by improper care or environmental exposure may not be considered a manufacturing defect.

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  1. Warranty

Unless expressly stated on the relevant product page, WaWe Officials does not provide a separate product warranty.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded under applicable law.

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  1. Promotions & Discounts

Promotional offers, discount codes and special campaigns may be subject to additional terms.

We may:

  • Set minimum order values;
  • Limit the number of uses;
  • Restrict offers to selected products;
  • Set expiry dates; or
  • Withdraw or modify promotions where permitted by law.

Promotional offers cannot be combined unless expressly stated.

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  1. Intellectual Property

All content available on the WaWe Officials website, including but not limited to:

  • Logos
  • Brand names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Videos
  • Original artwork
  • Website layouts

is owned by or licensed to WaWe Officials / SAMVIKS India Pvt Ltd unless otherwise stated.

You may not reproduce, distribute, copy, modify or commercially use such content without prior written permission.

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  1. Prohibited Use

You agree not to:

  • Use the website for fraudulent purposes;
  • Place fraudulent or misleading orders;
  • Provide false information;
  • Attempt unauthorised access to the website;
  • Interfere with website functionality;
  • Copy or misuse website content;
  • Abuse promotional offers; or
  • Use automated systems to misuse or disrupt the website.

We reserve the right to take appropriate action against misuse.

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  1. Website Availability

We aim to maintain the availability and functionality of our website but do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting issues, security incidents or circumstances beyond our reasonable control.

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  1. Third-Party Services

We may use third-party service providers for payment processing, shipping, courier services, order tracking, hosting and other website functions.

Such services may be subject to their own terms and policies.

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  1. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

Privacy Policy: Please visit our Privacy Policy page.

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  1. Refund & Return Policy

Returns and refunds are governed by our separate Refund & Return Policy.

Please refer to the Refund & Return Policy page for detailed information regarding eligible returns, defective products and refunds.

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  1. Track Order

Customers may use the Track Order facility available on our website to view available order and shipment information.

Tracking information depends on information received from our shipping and courier partners and may not update immediately.

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  1. Limitation of Liability

To the maximum extent permitted by applicable law, WaWe Officials / SAMVIKS India Pvt Ltd shall not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or restrict any consumer right or liability that cannot legally be excluded.

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  1. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised Last Updated date.

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  1. Governing Law & Jurisdiction

These Terms shall be governed by the applicable laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes may be subject to the jurisdiction of the appropriate courts and authorities in Patna, Bihar.

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  1. Customer Support

WaWe Officials
Operated by: SAMVIKS India Pvt Ltd

Address:
Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

Email: waweofficials@gmail.com

Phone: +91 9288021616

For order-related issues, defective products, delivery concerns or other customer support queries, please contact us using the above details.

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  1. Grievance Redressal

Grievance Officer: To be updated before public launch

Designation: To be updated

Email: waweofficials@gmail.com

Phone: +91 9288021616

Address: Bazar Samiti, Sandalpur, Patna, Bihar – 800006, India

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