Last Updated: 8 August 2026
Welcome to WaWe Officials, a jewellery and accessories brand operated by SAMVIKS India Pvt Ltd.
We want every WaWe Officials order to reach you safely and in the condition you expect. This Return & Refund Policy explains when a product may be returned, replaced or refunded and how to raise a return or refund request.
By placing an order through waweofficials.com, you acknowledge and agree to this policy, subject to applicable consumer protection laws.
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- Our Return Policy
WaWe Officials currently accepts returns primarily for products that are delivered defective, damaged, incorrect, or materially different from the product ordered, subject to verification.
We do not offer general returns simply because:
- You changed your mind;
- You do not like the product after receiving it;
- You ordered the wrong product;
- You no longer want the product;
- You selected the wrong colour/design/variant; or
- The product has been worn or used without there being an eligible defect.
Nothing in this policy is intended to limit any consumer right that cannot legally be excluded under applicable law.
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- Report the Issue Immediately
If your order arrives damaged, defective, incorrect or incomplete, contact WaWe Officials immediately after delivery.
We strongly recommend reporting the issue on the same day of delivery so that we can investigate the shipment and resolve the matter as quickly as possible.
For damage, defect, incorrect-product or missing-item claims, delayed reporting may make verification more difficult.
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- Unboxing Video — Important
An unboxing video is strongly required for damage and delivery-related claims.
To protect both the customer and WaWe Officials from disputes regarding damage during transit, customers should record a single, continuous and unedited unboxing video from the beginning of the package opening until the product has been fully inspected.
The video should clearly show:
- The unopened package;
- The shipping/courier label;
- The package condition before opening;
- The complete opening process;
- The jewellery box/product packaging;
- The product received; and
- The relevant damage, defect, incorrect product or missing item.
The video must not be:
- Edited;
- Cut or stitched;
- Spliced;
- Manipulated; or
- Missing the beginning of the package-opening process.
An edited video, screenshots alone, or photographs without sufficient evidence may not be sufficient for verification.
Where an unboxing video is unavailable, WaWe Officials may request additional evidence and assess the claim based on the circumstances and applicable law.
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- Wrong Product Received
If you receive a product that is different from the product ordered, please contact us immediately.
Examples include:
- Wrong design;
- Wrong colour/variant;
- Wrong product; or
- Another customer’s product being delivered to you.
The customer should provide the unboxing video, photographs and order details so that we can verify the issue.
If the error is confirmed, WaWe Officials may offer:
- A replacement with the correct product; or
- A refund, where replacement is unavailable or otherwise appropriate.
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- Missing Item / Incomplete Order
If an item appears to be missing from your order, please contact us immediately after delivery.
The customer should provide:
- The unboxing video;
- Photographs of the package and contents;
- Order number; and
- Any other information requested by our support team.
We will verify the shipment and packaging records before approving a resolution.
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- Defective or Damaged Products
If a product arrives damaged or defective, we may request photographs, an unboxing video and other information necessary to verify the issue.
A defect does not include damage caused after delivery due to:
- Improper handling;
- Accidental damage;
- Scratches caused by use;
- Water exposure;
- Perfume or cosmetic exposure;
- Chemicals;
- Chlorine;
- Salt water;
- Excessive sweat or moisture;
- Improper storage; or
- Normal wear and tear.
Any claim will be assessed based on the nature of the issue and the available evidence.
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- Return Approval
A return is not considered approved merely because a customer submits a request.
After receiving the relevant information, WaWe Officials may review:
- Order details;
- Product photographs;
- Unboxing video;
- Product condition;
- Packaging;
- Delivery information; and
- Other relevant evidence.
If the claim is approved, we will communicate the next steps for the return.
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- Return Shipping
For a verified defective, damaged or incorrect product, WaWe Officials will generally arrange or bear the reasonable return shipping cost, as applicable.
Customers should not independently ship a product back to us without receiving return instructions from WaWe Officials.
For returns that are not eligible under this policy, any shipping cost may be the customer’s responsibility.
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- Condition of Returned Product
For an approved return, the product should be returned:
- In unused condition, where applicable;
- With the jewellery/product box originally supplied;
- With included accessories, tags or other components, where applicable; and
- In suitable protective packaging to prevent further damage during transit.
Important:
The original jewellery box/product packaging is important because it forms part of the product presentation and protection.
The outer courier bag is not necessarily required if it is no longer available, provided the product and its original jewellery packaging can be safely returned.
We may consider the circumstances where original packaging is unavailable due to the nature of the defect or delivery issue.
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- Replacement or Refund
For an approved eligible return, WaWe Officials may provide the customer with the following resolution, depending on the circumstances:
Replacement
A replacement may be provided where the same product is available.
Refund
A refund may be provided where:
- The product cannot be replaced;
- The same product is unavailable;
- A refund is otherwise appropriate; or
- Required under applicable law.
Where appropriate, WaWe Officials may discuss the available resolution with the customer.
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- If the Replacement Is Unavailable
If an approved replacement product is unavailable, WaWe Officials may provide a refund of the eligible amount or another mutually agreed resolution, subject to applicable law.
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- Exchanges
WaWe Officials does not currently provide a general exchange facility for reasons such as:
- Change of mind;
- Wrong size/variant selected by the customer;
- Customer preference;
- Change of colour preference; or
- No longer wanting the product.
An exchange/replacement may be provided for an approved defective, damaged or incorrect-product claim.
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- Non-Returnable Situations
A return may generally not be accepted where the product has been:
- Worn or used;
- Altered or modified;
- Intentionally damaged;
- Damaged through improper care;
- Damaged through water, perfume, chemicals or cosmetics;
- Scratched through normal use;
- Tarnished due to improper care or environmental exposure; or
- Damaged after delivery through circumstances unrelated to a manufacturing or delivery defect.
This does not affect consumer rights that cannot legally be excluded.
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- Jewellery Tarnishing & Discolouration
Jewellery described as anti-tarnish is designed to provide increased resistance to tarnishing under appropriate conditions.
Anti-tarnish does not mean permanently tarnish-proof.
Tarnishing, fading or discolouration resulting from exposure to water, sweat, perfume, deodorants, cosmetics, chemicals, chlorine, salt water, excessive moisture or improper storage will generally not be treated as a manufacturing defect.
Please follow the jewellery-care instructions provided by WaWe Officials.
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- Refund Processing
Once a return/refund has been approved, the eligible refund will be processed within the applicable timeframe.
WaWe Officials aims to process approved refunds as quickly as reasonably possible and, where applicable, within a maximum period of 14 days.
The actual time for the amount to appear in the customer’s account may depend on the relevant bank, payment gateway or financial institution.
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- Online Payment Refunds
For orders paid through an online payment method, an approved refund will generally be processed through the original payment method or another appropriate method supported by the payment provider.
The customer may be asked to provide additional information where required for secure processing.
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- COD Refunds
For Cash on Delivery orders, refunds cannot generally be provided in cash at the time of return.
For an approved COD refund, WaWe Officials may request verified:
- Bank account details; or
- UPI/payment details
from the customer for processing the refund.
Customers should provide accurate refund details. WaWe Officials will not be responsible for delays or failed transfers caused by incorrect information supplied by the customer.
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- International Orders
International orders are subject to the same basic defective/damaged-product verification process.
However, international returns may involve additional:
- Shipping requirements;
- Customs procedures;
- Import/export restrictions;
- Courier requirements; and
- Processing time.
Customs duties, import taxes or other government charges imposed by the destination country may not be refundable by WaWe Officials unless required by applicable law or otherwise expressly stated.
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- Refund Amount
Where a refund is approved, the refundable amount will depend on the circumstances of the claim and applicable law.
For a verified defective, damaged or incorrect product, WaWe Officials will determine the appropriate eligible refund after verification.
Any non-refundable third-party government/customs charges, where applicable, may be excluded unless required by law.
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- Fraudulent or Abusive Claims
WaWe Officials reserves the right to investigate suspicious or repeated return/refund claims.
We may take appropriate action where there is evidence of:
- Fraudulent claims;
- Manipulated or edited evidence;
- Repeated misuse of the return/refund system;
- Intentional product damage;
- False information; or
- Other misuse of our policies.
Any such action will remain subject to applicable law.
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- How to Request a Return or Refund
To request a return/refund, contact us through:
Email: waweofficials@gmail.com
Phone/WhatsApp: +91 9288021616
Please provide:
- Order number;
- Customer name;
- Registered mobile number/email;
- Description of the issue;
- Unboxing video, where applicable;
- Clear photographs; and
- Any other information requested by our support team.
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- Final Decision & Verification
All eligible return and refund requests are subject to reasonable verification.
WaWe Officials will make reasonable efforts to resolve genuine issues fairly and efficiently.
Nothing in this policy is intended to remove, restrict or waive any consumer rights available under applicable Indian law.
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- Contact Information
WaWe Officials
Operated by: SAMVIKS India Pvt Ltd
Address:
Bazar Samiti, Sandalpur,
Patna, Bihar – 800006, India
Email: waweofficials@gmail.com
Phone: +91 9288021616